Shipping, Returns & Exchanges
Free shipping on complete Remote Troll steering systems. Parts ship at carrier rates.
Returns & Exchanges
30 Day Returns & Exchanges
You may return or exchange any item(s) in its/their original condition to Remote Troll for up to 30 days from receipt of shipment.
Products must be in the condition you received them and in the original box and/or packaging.
Important Note
Items that have been installed, used, "tried", or missing the factory packaging cannot be accepted for refund or exchange under any circumstances.
What can be returned?
Most new, unopened items can be returned. Contact us with your order number and product details first and we'll send return instructions.
Exchanges
Need a different mount, bracket, or part? Contact us and we'll help you swap it for the right one.
If something was wrong with your order (wrong item, damaged, or defective), return shipping is on us. For other returns, return shipping is paid by the customer.
To start a return or exchange, use our Start a Return page to print a return label. If something was wrong with your order, return shipping is on us. Otherwise, the label cost is taken out of your refund. Prefer to talk to us? Email sales@remotetroll.com or call 800-584-6943.
Refund Process
Once we receive and inspect your return, you can expect your refund within 7-14 days.
Custom orders
Custom-ordered parts are built for your boat and can take a few weeks before they ship. They are final sale: if you return a custom order, the refund is the order total minus the cost of the custom parts.
Free shipping
Complete Remote Troll steering systems ship free within the lower 48 states. Parts and accessories ship at carrier rates calculated at checkout. When an order includes a complete system, the whole order ships free.
Expedited shipping
Need it faster? Call or text us before you order and we'll quote expedited shipping. Orders leave our shop within 24-48 hours, and some products are built before they ship, so expedited shipping shortens the time in transit, not the time to build. A 2-day option does not mean your order arrives in 2 days. If you paid for expedited shipping and we don't ship your order that way, we refund the difference.
Warranty
Every complete Remote Troll steering system and its electrical parts, including the remote fob and the control unit, are covered by a 1-year warranty. To make a claim, contact us with your order number. Trailering with the trolling motor attached and without a transom saver voids the warranty.
Packaging
Products must be returned in the original packaging. If the item came in a box, it must be returned in the same box. If the item came in a bag, it must be in the same sealed unopened bag.
Items must include all manuals, packaging, seals, etc. Please do not write on the factory box or packaging, and please leave all factory stickers on the box.
Shipping Policy
Shipping Policy
Orders from Remote Troll are shipped via UPS within the United States.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
Delivery Estimates
Standard delivery within the United States takes 2–7 business days after shipment. Actual transit times may vary by location and carrier.
Shipping Carriers
We ship via UPS. You'll see your shipping cost at checkout before you pay.
Order Tracking: A tracking number is emailed to you once your order ships. You can also view tracking status in your account under Order History.
Shipping Region: We currently ship to the United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
P.O. Boxes: We are unable to ship to P.O. Box addresses when a selected carrier requires a physical street address.
Lost or Damaged Packages: If your package arrives damaged or does not arrive within the estimated timeframe, contact us at sales@remotetroll.com or call 800-584-6943 and we will work with the carrier to resolve the issue.
Returns / Still Have Questions?
Our support team is ready to help you with any shipping or return concerns.